Frequently asked questions about working with Nagatama

Nagatama is an enterprise application studio and software house, part of the PT. Nagatama Karya Gemilang business line, building custom software, web applications, Android apps and production-ready SaaS platforms, with more than 24 applications in production.

Six service lines: custom software development, web application and SaaS development, Android app development, HRIS, payroll and attendance software, ERP and logistics systems, and AI applications for business.

Yes. We are remote-first, work in English and Arabic, and deliver for clients across Southeast Asia, the Gulf and the Middle East, with on-site visits where a project needs field observation.

Mid-sized companies and multi-branch groups running real operations: manufacturing, logistics, contracting, financial services, security and retail. We start with the module that removes the biggest pain, then expand the suite.

The first usable module is normally ready within weeks, then the full suite is delivered module by module so your team starts using it early instead of waiting for one big launch.

A free scoping consultation, then a module roadmap with priorities, then short delivery cycles with a staging environment your team reviews, and finally go-live with handover and training.

Yes. We audit the current system, its database and integrations, then propose either an incremental modernisation that keeps your data or a rebuild on a modern architecture with a clear migration plan.

Yes — accounting systems, payment gateways, biometric attendance devices, WhatsApp and email, and any REST API your existing systems expose.

Pricing follows scope: number of modules, integration complexity and user volume. After the scoping session you get a fixed quote per module, with no surprise fees mid-delivery.

Your data is always yours. Code ownership is agreed in the contract: either a full source-code handover or a usage licence with ongoing maintenance from our side.

Ready-made SaaS platforms run on a subscription covering hosting, updates and support. Custom projects are a development fee with an optional annual maintenance contract.

Yes. Social security, severance, leave and minimum-wage rules are configured per country, and the system is updated whenever regulations change.

Row-level permissions, encryption in transit and at rest, audit logs on sensitive actions, scheduled backups, and hosting in a region you choose.

Yes. We build governed AI applications grounded in your own data, with permissions, audit trails and clear usage limits, rather than demos that break in production.

Email and chat support Monday–Friday, 9am–6pm (GMT+7), an SLA for critical incidents, and regular security and improvement updates.

Send your requirements through the contact page or email halo@nagatama.id. The first consultation is free and you get back an initial scope and timeline.